WESTERN VETERINARY CLINIC
Appointment No-Show Policy
Effective April 15th, 2022
A "no-show" is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the client's chart as a "no-show."
If you no-show an appointment, in order to schedule your next appointment, you will be required to prepay the $75 no-show fee, which will then be put toward the future visit.
If you no-show a second time, there will be no refund of the $75 no-show fee no-show fee.
If you no-show a third time, there will be no refund of the $75 no-show fee no-show fee and you will be discharged from the practice.
We appreciate your patience, understanding, and support. We keep a cancellation list of patients that need to be seen, and any no-showed appointment takes valuable time away from a patient that needs time with a doctor. As we have always requested, if you are unable to make your appointment or are running late for any reason, please call and let us know as soon as you can.
Effective March 1st, 2023
All new clients will be required to put down an exam deposit. This deposit must be paid before we will schedule an appointment and will go towards the balance for the first appointment. This deposit is non-refundable if the appointment is no-showed. Please contact us if the appointment needs to be rescheduled or canceled.
All surgeries will require a deposit. This deposit must be paid before we will schedule the surgery and will go toward the balance for the surgery. This deposit is non-refundable if the appointment is no-showed. Please give us at least 24 hours’ notice if the appointment needs to be rescheduled or canceled.
Our phone lines do get very busy throughout the day. If you are unable to reach us, you can:
Send an email to firstname.lastname@example.org
Send a message through Facebook
Send a text to (701) 572-7878
Send a message through the PetDesk app