Copyright. WESTERN VETERINARY CLINIC. All rights reserved.

To Our Valued Clients:

With COVID-19 in the news and uncertainty in the air, we would like to update you on some facts, policy changes, and service options as it relates to your pets and our hospital. 

​As of now, we are open for our patients during our regularly scheduled hours of operation. Nothing in the care of our patients has changed. By understanding the current situation and making a few modifications for safety reasons, we hope to be able to continue as we have in the past. 

  • ​First, according to the CDC and WHO, pets do not get this virus. Because the virus can live on wet surfaces, it is advised to minimize face-licking and to wash your hands after playing with or petting your pets. (This should be done for good hygiene, even without the fear of Coronavirus.)
  • At Western Veterinary Clinic, we take the health and safety of you and your pets very seriously and have always disinfected the exam tables between every appointment, and the rooms and floors throughout the day. Our cleaning supplies are hospital-grade and have been shown to kill bacteria and viruses, including Corona. We have added additional cleaning steps to include high-touch areas being cleaned more frequently, like chairs, counters, and doorknobs. 
  • The staff has been instructed to monitor their personal health and are not permitted to come to work if they have a fever or feel ill. We ask the same of our clients. If you have a fever or respiratory illness, or have been advised to self-quarantine, please do not come into the office. We also ask that, whenever possible, only one family member accompanies your pet in for care. In the case where there are no other options, please stay in your car and call to check in from the parking lot. One of our staff members will come to you and take your pet. We will call you to discuss our findings. 
  • For healthy clients we are implementing a locked-door policy. Please call to check in when you arrive at your appointment (701-572-7878). Our reception staff will gather necessary information over the phone, and someone will come out to get you and your pet when the room is ready. If necessary, we will check you out in the exam room and may have you leave through a different exit to allow the best possible social distancing we can. Whenever possible, we will encourage you to let us email your receipts and other paperwork to minimize paper handling and transfer of items back and forth. 
  • Update 11/30/2020: We no longer have the locked-door policy in effect. Our lobby is open and you are welcome to come in. We still request that only one person comes in with the pet(s) when possible. If you would prefer to wait in your vehicle, please call to check in (701-572-7878) when you are in the parking lot and we will assist you there. 
  • Until further notice, we will be closed from 12:00 pm-1:00 pm every day​ to deep clean our facility before afternoon appointments. 
  • Update 11/30/2020: Our lobby will be open from 12:00 pm-1:00 pm but we have very limited staff. We will be unable to fill prescriptions or see clients (unless you have an appointment already set) during that hour. We also will have no large animal services available.
  • If you are coming to the clinic to pick up medications, pet food, etc., please call ahead (at least 2 hours) for us to get your things prepared. When you arrive to pick up, please call reception. We will take a payment over the phone and bring your items out to you. If you would like to pay by cash or check, please inform us then. 
  • Update 11/30/2020: Our lobby is open for you to come in to pick up medications, pet food, etc. We still request you call a minimum of 2 hours ahead for medication refills. If you would prefer to utilize curbside service, call us when you are in the parking lot and we will still run your order out to you. 
  • ​Until further notice, we will be closed on Saturdays.  There will still be a veterinarian on call during all closed hours for emergencies. 
    Update 01/12/2020: We are permanently closed on Saturdays. The lobby will not be open for services. There will be a doctor on call for emergencies. 

​By following these guidelines, we hope to keep you, your pets, and our staff healthy so that we can continue to be of service to our patients and the community. 

Thank you for your cooperation and understanding,

The Veterinarians and Staff at Western Veterinary Clinic​