To our valued clients:


With COVID-19 in the news and uncertainty in the air, we would like to update you on some facts, policy changes, and service options as it relates to your pets and our hospital.


As of now, we are open for our patients during our regularly scheduled hours of operation. Nothing in the care of our patients has changed. By understanding the current situation, making a few modifications for safety reasons, we hope to be able to continue as we have in the past.

 

  • First, according to the CDC and WHO, pets do not get this virus. Because the virus can live on wet surfaces, it is advised to minimize face-licking and to wash your hands after playing with or petting your pets. (This should be done for good hygiene, even without the fear of Coronavirus.) 
  • At Western Veterinary Clinic, we take the health and safety of you and your pets very seriously and have always disinfected the exam tables between every appointment, and the rooms and floors throughout the day. Our cleaning supplies are hospital-grade and have been shown to kill bacteria and viruses, including Corona. We have added additional cleaning steps to include high-touch areas being cleaned more frequently, like chairs, counters, and doorknobs.
  • The staff has been instructed to monitor their personal health and are not permitted to come to work if they have a fever or feel ill. We ask the same of our clients. If you have a fever or respiratory illness, or have been advised to self-quarantine, please do not come into the office. We also ask that, whenever possible, only one family member accompanies your pet in for care. In the case where there are no other options, please stay in your car and call to check in from the parking lot. One of our staff members will come to you and take your pet. We will call you to discuss our findings. 
  • For healthy clients, we are implementing a locked-door policy. Please call to check in when you arrive at your appointment (701-572-7878). Our reception staff will gather necessary information over the phone and someone will come out to get you and your pet when your room is ready. If necessary, we will check you out in the exam room and may have you leave through a different exit to allow the best possible "social distancing" we can. Whenever possible, we will encourage you to let us email your receipts and other paperwork to minimize paper handling and transfer of items back and forth.
  •  Update 06/01/2020: We no longer have the locked-door policy in effect. Our doors are open and you are welcome to come in. We still request only one person comes in with the pet(s) when possible. If you would prefer to wait in your vehicle, please call to check in  (701-572-7878) and we will still assist you there.
  • Until further notice, we will be closed from 12:00 pm-1:00 pm every day to deep clean our facility before afternoon appointments.
  • Update 06/01/2020: Our doors are open from 12:00 pm-1:00 pm every day, however we do have very limited staff during this hour.
  • Until further notice, we will be closed on Saturdays. There will still be a veterinarian on-call during closed hours.
  • Update 06/01/2020: We are open on Saturdays from 8:30 am-12:00 pm. This is available for emergencies only. A receptionist will be available if you are needing to pick up food or previously called-in prescriptions.
  • If you are coming to the clinic to pick up medications, pet food, etc., please call ahead (at least 2 hours) for us to get your things prepared. When you arrive to pick up, please call reception. We will take a payment over the phone and bring your items out to you. If you would like to pay by cash or check, please inform us then.
  • Update 06/01/2020: You are able to come in to pick up prescriptions. We still request you call in the prescription a minimum of two hours ahead of time to be sure it is filled for you (there will be no one to fill prescriptions between 12:00 pm-1:00 pm).


By following these guidelines, we hope to keep you, your pets, and our staff healthy so that we continue to be of service to our patients and the community.


Thank you for your understanding,


The Veterinarians and Staff at Western Veterinary Clinic